FAQ

We curate a versatile collection for the modern lifestyle, including:

• Footwear: Boots, mens shoes, and athletic footwear
• Apparel: Activewear, casual wear, dresses (including evening styles), and outerwear
• Accessories: Belts, handbags, hats, and hosiery to complete your look

Our products blend effortless style with practical functionality—perfect for transitioning from work to weekend.

Each product page includes detailed size charts (in both US and international measurements) and fit notes from our style team. For items like our bestselling Activewear and Bottoms, we include specific measurements for waist, inseam, and stretchability. When in doubt, order two sizes—our hassle-free returns make it easy to keep only what fits perfectly.

Most of our customers find our items true to size, but we always recommend checking the specific product’s fit notes. For example:

• Our Athletic footwear tends to run slightly large to accommodate orthotics
• Dresses with Evening wear styling often have more structured fits
• Casual tops are designed with relaxed cuts for easy layering

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. All transactions are securely processed with 256-bit encryption—because your style journey should be as safe as it is stylish.

Once your order ships (within 1-2 business days), you’ll receive a confirmation email with tracking information. Our Standard Shipping via DHL/FedEx provides real-time updates, while EMS tracking becomes available 3-5 days after shipment. Pro tip: Bookmark your tracking link—it updates faster than you can say “When will my new boots arrive?”

We process orders quickly to get your style to you faster! If you need to make changes, contact us at [email protected] within 2 hours of ordering with “URGENT: Order Change” in the subject line. After that window, your order will likely already be in our warehouse queue for processing.

We offer two thoughtfully designed shipping methods:

• Standard Shipping ($12.95): For when you need those new Activewear pieces yesterday. Carried by DHL/FedEx, arrives in 10-15 business days after shipping.
• Free Shipping: For orders over $50, delivered via EMS in 15-25 business days. Perfect when you’re strategically building your wardrobe like a capsule collection.

Yes! We ship globally to style-savvy shoppers everywhere, excluding some remote areas and parts of Asia (due to customs restrictions). Whether you’re in Louisville (where our story began) or London, we ensure your style arrives as fresh as when it left our warehouse.

We prioritize careful inspection (yes, we check those ruffles and belt loops!) over rushed processing. Each item is hand-checked before being packaged with the same attention to detail we apply to curating our collections. The transit time reflects our commitment to affordable international rates—think of it as the fashion equivalent of slow food, but for your wardrobe.

We stand behind our products as confidently as you’ll stand in our Mens Shoes or Dresses. If something isn’t perfect:

• Returns accepted within 15 days of delivery
• Items must be unworn, with tags attached
• Original packaging required for footwear and accessories

Initiate returns through your account portal—we’ll guide you through each step.

Once we receive your return (typically 7-10 business days), refunds process within 3-5 business days. The timing depends on your payment method—credit cards may take an additional 2-3 billing cycles to reflect the credit. Rest assured, we’ll send email confirmation at each stage.

Currently, we handle exchanges by processing a return and new order—this gets your replacement to you faster than traditional exchange systems. Need a different size in those Bottoms? Return the original and place a new order (we’ll even apply any new discounts available).

Our style-conscious customer service team is ready to help at [email protected]. We’re based at 1109 Harper Street, Louisville, US 40202, and typically respond within 24 hours—about as fast as our Standard Shipping often arrives!