At Skechers Store, we’re committed to making your shopping experience as seamless as possible. Whether you’re updating your activewear collection, finding the perfect boots, or accessorizing your outfits, we want you to love every purchase. Below you’ll find all the details about our shipping options and hassle-free return process.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) before being shipped.
Shipping Methods & Delivery Times
We offer two convenient shipping options to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Tracking included
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Available for most international destinations (excluding some Asian and remote regions)
Please note: Delivery times are estimates and may vary depending on your location and customs processing times. During peak seasons, slight delays may occur.
Easy Returns & Exchanges
We stand behind our global fashion collection and want you to be completely satisfied with your purchase of activewear, apparel, footwear, or accessories. If something isn’t perfect, we’ll make it right.
Return Policy Overview
- Return window: 15 days from delivery date
- Condition requirements: Items must be unworn, undamaged, and in original packaging with all tags attached
- Original shipping fees: Non-refundable
Items That Cannot Be Returned
For health and safety reasons, we cannot accept returns on:
- Final sale items (clearly marked at purchase)
- Hosiery and intimate apparel
- Personalized or monogrammed items
Step-by-Step Return Process
- Contact our Style Support Team within 15 days of receiving your order at [email protected]. Use our template below for faster processing.
- Pack your items securely in the original packaging (if possible), including all tags and accessories.
- Ship your return to our Louisville facility using a trackable shipping method.
- Wait for processing – we’ll email you once we’ve received and inspected your return.
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Skechers Store Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Order Details:
– Item Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return: [Brief explanation]
Please advise on next steps. I’ve reviewed the return policy and confirm the item meets all requirements.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Refund Process
Once we receive and approve your return:
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 3-5 business days after we receive your return
- Bank Processing: Additional 5-10 business days may be required for the refund to appear in your account
Exchange Policy
Found the perfect boots or activewear but need a different size or color? We’ve got you covered:
- Exchanges are subject to product availability
- Processed within 2 business days of receiving your return
- You’ll receive tracking information for your replacement item
- We cover standard shipping for the replacement
Damaged or Incorrect Items
If you received a damaged item or incorrect product:
- Contact us within 48 hours of delivery at [email protected]
- Include photos of the damaged/incorrect item and packaging
- We’ll arrange for a prepaid return label and expedite your replacement
Return Shipping Address
Skechers Store Returns
1109 Harper Street
Louisville, US 40202
Important: We recommend using a trackable shipping method as we cannot be responsible for lost return packages. International customers are responsible for any customs fees associated with returns.
Need Help?
Our Style Support Team is here to ensure your Skechers Store experience is as flawless as your personal style. Contact us at [email protected] with any questions about shipping or returns.